{"id":2606,"date":"2020-05-29T09:46:40","date_gmt":"2020-05-29T09:46:40","guid":{"rendered":"https:\/\/sdmc.com.hk\/?p=2606"},"modified":"2023-09-01T14:42:17","modified_gmt":"2023-09-01T06:42:17","slug":"cx","status":"publish","type":"post","link":"https:\/\/sdmc.com.hk\/en\/%e7%b6%b2%e4%b8%8a%e7%87%9f%e9%8a%b7\/cx\/","title":{"rendered":"\u3010\u884c\u92b7\u79d1\u6280\u8cc7\u8a0a\u7ad9\u3011\u638c\u63e1\u5ba2\u6236\u9ad4\u9a57\u3000\u5347\u7d1a\u92b7\u552e\u7b56\u7565"},"content":{"rendered":"<p>\u80ba\u708e\u75ab\u60c5\u91cd\u632b\u7d93\u6fdf\uff0c\u5e02\u6c11\u6d88\u8cbb\u610f\u617e\u5927\u5927\u964d\u4f4e\uff0c\u96f6\u552e\u696d\u524d\u666f\u4ecd\u4e0d\u6a02\u89c0\u3002\u9664\u4e86\u76fc\u671b\u75ab\u75c7\u65e9\u65e5\u7d50\u675f\uff0c\u4e0d\u5c11\u5546\u5bb6\u90fd\u8d81\u9019\u6bb5\u6642\u9593\u589e\u503c\u81ea\u5df1\uff0c\u505a\u597d\u6e96\u5099\u8fce\u63a5\u7d93\u6fdf\u5fa9\u8607\u3002\u800c\u6c7a\u5b9a\u96f6\u552e\u5546\u80fd\u5426\u6210\u529f\u8de8\u8d8a\u56f0\u5883\u5411\u524d\u884c\u7684\u91cd\u8981\u56e0\u7d20\uff0c\u83ab\u904e\u65bc\u5c0d\u5ba2\u6236\u9ad4\u9a57\uff08Customer Experience, CX\uff09\u7684\u95dc\u6ce8\u662f\u5426\u8db3\u5920\u3002\u5efa\u7acb\u826f\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u6703\u4ee4\u6d88\u8cbb\u8005\u6210\u70ba\u300c\u56de\u982d\u5ba2\u300d\uff0c\u9577\u9060\u63a8\u52d5\u7dda\u4e0a\u7dda\u4e0b\u71df\u92b7\u6210\u6548\u3002\u6240\u4ee5\uff0c\u4eca\u65e5\u5c31\u4f86\u8b1b\u89e3\u4e00\u4e0b\u96f6\u552e\u54c1\u724c\u5982\u4f55\u900f\u904e\u5ba2\u6236\u9ad4\u9a57\u4f86\u5438\u5f15\u6d88\u8cbb\u8005\u5427\uff01<\/p>\n<p>&nbsp;<\/p>\n<h4>1. 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life balance\uff09\uff0c\u78ba\u4fdd\u54e1\u5de5\u6709\u5408\u7406\u7684\u5de5\u6642\u7b49\u7b49\u3002<\/p>\n<p>\u5f9e\u71df\u92b7\u7684\u89d2\u5ea6\u4f86\u770b\uff0c\u54c1\u724c\u5c0d\u793e\u6703\u8cac\u4efb\u7684\u95dc\u6ce8\u6703\u8f49\u5316\u70ba\u5f37\u529b\u7684\u71df\u92b7\u4fe1\u606f\uff0c\u901a\u904e\u8207\u6d88\u8cbb\u8005\u5171\u540c\u7684\u6838\u5fc3\u50f9\u503c\u4f86\u7372\u53d6\u4ed6\u5011\u7684\u95dc\u6ce8\uff0c\u7fb8\u5f97\u66f4\u591a\u6f5b\u5728\u5ba2\u6236\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>2. \u5a1b\u6a02\u8cfc\u7269\u9ad4\u9a57<\/h4>\n<p>\u5c55\u793a\u4e0d\u4f73\u7684\u7522\u54c1\u3001\u6709\u9650\u7684\u7522\u54c1\u9078\u64c7\u53ca\u4f4e\u8cea\u7684\u5ba2\u6236\u670d\u52d9\u2026\u2026\u5a1b\u6a02\u8cfc\u7269\u9ad4\u9a57\u5c07\u9019\u4e9b\u4e0d\u826f\u7684\u5ba2\u6236\u9ad4\u9a57\u5b8c\u5168\u985b\u8986\uff0c\u5c07\u5efa\u7acb\u54c1\u724c\u5f62\u8c61\u548c\u92b7\u552e\u63d0\u5347\u5230\u5168\u65b0\u6c34\u5e73\uff01<\/p>\n<p>\u5176\u4e2d\u4e00\u500b\u8457\u540d\u7684\u5a1b\u6a02\u8cfc\u7269\u9ad4\u9a57\u54c1\u724c\u4f86\u81ea\u7f8e\u570b\u67d0\u5927\u578b\u73a9\u5177\u5e97\uff0c\u5c0f\u670b\u53cb\u53ef\u4ee5\u548c\u4ed6\u5011\u7684\u73a9\u5076\u4e00\u8d77\u6539\u982d\u63db\u9762\uff08\u4f8b\u5982\u526a\u982d\u9aee\uff09\u4e26\u8209\u8fa7\u751f\u65e5\u6d3e\u5c0d\u3001\u5b9a\u5236\u8a2d\u8a08\u5546\u5e97\u8b93\u5c0f\u670b\u53cb\u89aa\u81ea\u70ba\u73a9\u5076\u6311\u9078\u670d\u88dd\u914d\u642d\uff0c\u7136\u5f8c\u5c0f\u670b\u53cb\u53ef\u4ee5\u5728\u793e\u4ea4\u5a92\u9ad4\u4e0a\u5206\u4eab\u6574\u6bb5\u8cfc\u7269\u7d93\u6b77\uff0c\u6d88\u8cbb\u8005\u5728\u5e97\u5167\u7279\u5225\u7684\u56de\u61b6\uff0c\u5ef6\u4f38\u6210\u5f37\u70c8\u7684\u71df\u92b7\u8a0a\u606f\u3002<\/p>\n<p>\u900f\u904e\u5efa\u7acb\u5a1b\u6a02\u8cfc\u7269\u9ad4\u9a57\u4f86\u63d0\u9ad8\u71df\u92b7\u6548\u7387\uff0c\u7528\u6109\u5feb\u7684\u8cfc\u7269\u9ad4\u9a57\u4ee4\u6d88\u8cbb\u8005\u518d\u6b21\u56de\u4f86\u5149\u9867\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>3. \u64f4\u589e\u5be6\u5883AR<\/h4>\n<p>\u9664\u4e86\u7279\u5225\u7684\u8cfc\u7269\u9ad4\u9a57\u4ee4\u7dda\u4e0b\u54c1\u724c\u812b\u7a4e\u800c\u51fa\uff0c\u64f4\u589e\u5be6\u5883\u5728\u63d0\u5347\u7db2\u4e0a\u5546\u5e97\u8cfc\u7269\u9ad4\u9a57\u65b9\u9762\u7684\u89d2\u8272\u6108\u4f86\u6108\u91cd\u8981\uff0c\u5c24\u5176\u662f\u5bb6\u5177\u3001\u670d\u88dd\u7684\u96f6\u552e\u5546\u7279\u5225\u53d7\u76ca\u3002\u6d88\u8cbb\u8005\u5728\u8cfc\u8cb7\u9019\u985e\u7522\u54c1\u524d\u901a\u5e38\u6703\u60f3\u89f8\u6478\u548c\u8a66\u7528\uff0c\u5982\u679c\u8981\u5728\u7db2\u5e97\u8cfc\u8cb7\uff0c\u5f80\u5f80\u6703\u975e\u5e38\u6399\u624e\u3002<\/p>\n<p>\u5982\u4eca3D\u6210\u50cf\u548cAR\u6280\u8853\u5141\u8a31\u6d88\u8cbb\u8005\u53ef\u8996\u5316\u7db2\u5e97\u7522\u54c1\uff0c\u4f8b\u5982\u5c07\u5bb6\u5177\u7522\u54c1\u76843D\u5f71\u50cf\u5d4c\u5165\u5230\u6d88\u8cbb\u8005\u73fe\u5be6\u5c45\u5ba4\u7684\u5f71\u50cf\uff0c\u5448\u73fe\u51fa\u7522\u54c1\u7684\u5916\u89c0\u548c\u6548\u679c\u3002\u9019\u6a23\u7684\u6280\u8853\u4ee4\u5bb6\u5177\u6210\u70ba\u904e\u53bb\u6578\u5e74\u696d\u52d9\u589e\u9577\u6700\u5feb\u7684\u96f6\u552e\u985e\u5225\u4e4b\u4e00\u3002<\/p>\n<p>\u53e6\u5916\uff0c\u5c07AR\u6280\u8853\u61c9\u7528\u5230\u6d88\u8cbb\u8005\u7684\u7b56\u7565\u904e\u7a0b\u4e2d\uff0c\u4ea6\u6709\u671b\u5927\u5927\u6e1b\u5c11\u6d88\u8cbb\u8005\u7dda\u4e0a\u8cfc\u7269\u6642\u653e\u68c4\u8cfc\u8cb7\u7684\u6a5f\u6703\u3002\u4f7f\u7528AR\u4ee4\u7522\u54c1\u6548\u679c\u66f4\u5177\u9ad4\u5730\u5c55\u793a\u51fa\u4f86\uff0c\u5e6b\u52a9\u6d88\u8cbb\u8005\u66f4\u5bb9\u6613\u9078\u64c7\u5230\u5408\u9069\u7684\u984f\u8272\u548c\u5c3a\u5bf8\uff0c\u5e6b\u52a9\u6d88\u8cbb\u8005\u514b\u670d\u7dda\u4e0a\u8cfc\u7269\u7684\u6399\u624e\uff0c\u76f4\u63a5\u63a8\u52d5\u4ed6\u5011\u7d50\u5e33\u4e4b\u9918\uff0c\u9084\u6703\u6e1b\u4f4e\u8ca8\u54c1\u9000\u8ca8\u6a5f\u6703\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>4. \u6703\u54e1\u8a08\u5283<\/h4>\n<p>\u6703\u54e1\u5236\u5ea6\u5728\u96f6\u552e\u696d\u754c\u4e0d\u662f\u751a\u9ebc\u65b0\u5947\u4e8b\uff0c\u901a\u5e38\u4ee5\u521d\u6b21\u8cfc\u7269\u512a\u60e0\u548c\u5176\u4ed6\u8cfc\u7269\u734e\u52f5\u5f62\u5f0f\uff0c\u4fc3\u4f7f\u6d88\u8cbb\u8005\u767b\u8a18\u6703\u54e1\u53ca\u63a5\u6536\u96f6\u552e\u5546\u7684\u5ba3\u50b3\u8a0a\u606f\uff0c\u8a31\u591a\u54c1\u724c\u5c0d\u6b64\u90fd\u6c92\u6709\u6c92\u6709\u7d93\u904e\u6df1\u601d\u719f\u616e\u7684\u57f7\u884c\u548c\u6301\u7e8c\u7684\u512a\u5316\u3002<\/p>\n<p>\u5728\u7af6\u722d\u6fc0\u70c8\u7684\u96f6\u552e\u696d\u754c\u4e2d\uff0c\u5177\u66f4\u500b\u6027\u5316\u9ad4\u9a57\u662f\u53d6\u5f97\u6210\u529f\u7684\u91cd\u8981\u56e0\u7d20\u3002\u900f\u904e\u6703\u54e1\u8a08\u5283\u7d66\u4e88\u5ba2\u6236\u500b\u6027\u5316\u7684\u9ad4\u9a57\uff0c\u4f8b\u5982\u628a\u5b83\u4f5c\u5ba2\u6236\u6e9d\u901a\u5de5\u5177\uff0c\u4ed4\u7d30\u5206\u985e\u53d7\u773e\u7fa4\u9ad4\u548c\u5c0d\u61c9\u7684\u8a0a\u606f\u5167\u5bb9\uff0c\u4e26\u9f13\u52f5\u5ba2\u6236\u8207\u54c1\u724c\u5efa\u7acb\u4ea4\u6613\u4ee5\u4e0a\u7684\u95dc\u4fc2\uff0c\u8b93\u5f7c\u6b64\u7684\u4e92\u52d5\u4e0d\u53ea\u300c\u8cb7\u300d\u8207\u300c\u8ce3\u300d\uff0c\u800c\u662f\u66f4\u5efa\u7acb\u66f4\u978f\u56fa\u7684\u5ba2\u6236\u95dc\u4fc2\uff0c\u85c9\u6b64\u4ee4\u5ba2\u6236\u4fdd\u6301\u5fe0\u8aa0\uff0c\u5411\u54c1\u724c\u8ca2\u737b\u66f4\u591a\u92b7\u552e\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u7e3d\u7d50<\/h4>\n<p>\u71df\u92b7\u7684\u6210\u529f\u6108\u4f86\u6108\u4f9d\u8cf4\u70ba\u5ba2\u6236\u63d0\u4f9b\u512a\u8cea\u7684\u8cfc\u7269\u9ad4\u9a57\uff0c\u5ba2\u6236\u9ad4\u9a57\u5df2\u662f\u6578\u78bc\u71df\u92b7\u7684\u91cd\u8981\u8ab2\u984c\u3002\u5728\u75ab\u75c7\u5b8c\u5168\u904e\u53bb\u524d\uff0c\u591a\u53c3\u8003\u6210\u529f\u7684\u96f6\u552e\u54c1\u724c\uff0c\u6c72\u6536\u7d93\u9a57\uff0c\u5728\u75c7\u75ab\u7d50\u675f\u5f8c\u7d66\u4e88\u5ba2\u6236\u7165\u7136\u4e00\u65b0\u7684\u8cfc\u7269\u9ad4\u9a57\uff0c\u8b93\u60a8\u7684\u9867\u5ba2\u7fa4\u6108\u6efe\u6108\u5927\uff01<\/p>\n<p>&nbsp;<\/p>\n<p>SDMC\u70baHKTDC\u8a8d\u53ef\u670d\u52d9\u4f9b\u61c9\u5546\u53caGoogle Partner\uff0c\u662f\u4e00\u9593\u5c08\u696d\u3001\u5168\u9762\u7684\u7db2\u4e0a\u71df\u92b7\u53caSEO\u516c\u53f8\u3002<\/p>\n<p>\u900f\u904e\u6d1e\u5bdf\u6578\u78bc\u5e02\u5834\u5927\u6578\u64da\u3001\u5256\u6790\u7528\u6236\u884c\u70ba\u53ca\u641c\u5c0b\u5f15\u64ce\u8cc7\u8a0a\uff0cSDMC \u70ba\u5404\u884c\u5404\u696d\u516c\u53f8\u6253\u9020 (1)\u76ee\u6a19\u70ba\u672c\u3001(2)\u5ea6\u8eab\u8a02\u9020\u3001(3)\u53ef\u6301\u7e8c\u6700\u4f73\u5316 \u4e4b\u7db2\u4e0a\u71df\u92b7\u65b9\u6848\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><b>\u806f\u7d61\u6211\u5011 \u2022 \u67e5\u8a62\u5c08\u696d\u610f\u898b<\/b><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3722-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3722\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/2606#wpcf7-f3722-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" 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